Hosted PBX
A complete phone system, run from the cloud
Desk phones, desktop, mobile and web apps, call queues and an AI receptionist, hosted and supported by our team in Brendale. No phone system hardware to maintain in your office.
Pricing on request
Desktop, mobile & web apps
AI receptionist
- Keep your existing numbers
- Works with Yealink and Fanvil desk phones
- Australian support, 18+ years in telco
Get a Hosted PBX quote
How many people need a phone? Pick one to start, and we will send a written quote within 24 hours.
- Keep your existing numbers
- Live within a few business days
- Local support in Brisbane
No payment online. We confirm your setup, then invoice you. Prices in AUD, inc GST.
AI features
Let AI answer, route and write up your calls
Two built-in AI features that take routine work off your team.
AI receptionist
A virtual receptionist that answers your calls 24/7 in a natural voice. It understands what the caller needs, answers common questions and puts them through to the right person or team.
- Answers every call, including after hours and when everyone is busy
- Callers say what they need instead of pressing buttons
- Answers questions like opening hours, location and services
- Puts calls through to a person, team, queue or voicemail
Call transcription & summaries
Calls are transcribed as they happen. When the call ends you get a short summary with the key points and action items, so nobody has to take notes.
- Searchable transcripts of your calls
- A summary and action items after every call
- Voicemail transcribed to text
- Handy for training, follow-ups and disputes
Let callers know if calls are recorded or transcribed. We can add a short notice to your greeting.
Features
Everything in one system
An extension for everyone
Each person gets their own extension, voicemail and a direct number if they need one.
Queues & ring groups
Send calls to the right team and hold callers in a queue until someone is free.
Greetings & IVR menus
A professional welcome, holiday messages and “press 1 for sales” menus.
Business hours & holidays
Calls follow your opening hours automatically, including public holidays.
Voicemail to email
Messages arrive in your inbox as audio, with a text transcript.
Call recording
Record calls for training, disputes and compliance.
Reports & wallboards
See who called, who answered and how your queues are tracking, live.
Audio conferencing
Set up conference calls with people inside or outside the business.
Website live chat
Answer website chats in the same app as your calls, and turn a chat into a call.
Team chat & presence
See who is free or on a call, and message colleagues without leaving the app.
Reception console
Drag-and-drop call handling for reception, with everyone’s status at a glance.
Microsoft 365 & CRM
Sync contacts and see who is calling, with Microsoft 365 and popular CRM and helpdesk tools.
Any device
Take your office line anywhere
Answer the same business number on a desk phone, your computer, your mobile or a web browser. Move a call between them without the caller noticing.
Desktop app
Windows and Mac, with click-to-call, contacts and chat.
Mobile app
iPhone and Android. Callers see your business number, not your personal one.
Web app
Make and take calls in a browser. Nothing to install.
Desk phones
Yealink and Fanvil phones, supplied by us or your own. Visit the shop
Why move to the cloud
Traditional phone system vs Hosted PBX
| Traditional system | CloudLine Hosted PBX | |
|---|---|---|
| Equipment | A phone system box in your office | Nothing to install; we host it |
| Maintenance | Yours to repair, update and replace | Updates and support included |
| Working remotely | Desk phones only | Desk phone, computer, mobile or browser |
| Adding staff | New lines, sometimes new hardware | Add a user in minutes |
| Multiple sites | A system per site | One system for every location |
| After hours | Voicemail or missed calls | AI receptionist answers 24/7 |
Pricing
Quoted for your business
Every Hosted PBX is set up around how your team works, so we quote it rather than list one price. Your written quote shows everything you’ll pay.
Your phone system
Sized by how many calls you take at once. The licence is paid yearly in advance.
Hosting
We host, update and look after your system for a monthly hosting fee.
Calls
Pay As You Go or calls included, month to month. See call plans
Numbers and phones
Keep your numbers or add new ones. Use compatible desk phones you already have, or buy from our shop.
Get a Hosted PBX quote
Tell us your team size, how busy your lines get and the numbers you use. We’ll send a written quote within 24 hours.
AI add-ons
Add to your system
- AI receptionist
- Call transcription & summaries
- Try them on a few users first
Good to know: the phone system licence is paid yearly in advance and renews each year. If it isn’t renewed in time, the phone system stops working until it’s renewed.
Also available: 1300 numbers from $16.50/month · Yealink phones in the shop · number porting (first port free with a plan). Prices in AUD, inc GST.
Switching
Up and running in four steps
Step 1
Get a quote
Tell us your users, sites and numbers. We reply within 24 hours.
Step 2
We build your system
Extensions, queues, greetings, the AI receptionist and business hours, set up to match how you work.
Step 3
We move your numbers
Your existing numbers come across. Phones arrive ready to plug in.
Step 4
Go live
We check your network, walk your team through the apps and stay on call for questions.
What is a hosted PBX?
A business phone system that runs in the cloud instead of a box in your office. Calls travel over your internet connection to desk phones, computers and mobiles, and we look after the system for you.
Do I need new phones?
Not always. Most Yealink and Fanvil IP phones work with our system, and we can check your models. You can also use the desktop, mobile and web apps with no desk phone at all. If you need phones, we supply them ready to plug in.
What internet connection do I need?
A reliable business NBN or fibre connection. Each call uses less than 100 kbps each way, so a typical small office has plenty of room. We are an IT company too, so we can check your network and firewall before you switch.
What happens if our internet goes down?
Your team can keep taking calls on the mobile app over mobile data, and calls can divert to mobiles or another number until the office is back online.
How does the AI receptionist work?
It answers in a natural voice, works out what the caller needs, and either answers common questions, such as your hours and address, or puts the call through to the right person or team. You choose when it answers: all day, after hours, or when everyone is busy.
How long does setup take?
Most systems are set up and live within a few business days of your go-ahead. Moving your existing numbers can take longer, especially 1300 and 1800 numbers or several numbers at once. We keep your current numbers working until each port completes, and give you a plan with dates.
Is there a contract?
Calls and numbers are month to month, with no lock-in contract. The phone system licence is paid yearly in advance and renews each year. If it isn’t renewed in time, the phone system stops working until it’s renewed.
Related
See what Hosted PBX would cost your team
Tell us your users and numbers and we will send a written quote within 24 hours.
- Keep your existing numbers
- Live within a few business days
- Local support in Brisbane