About CloudLine
Business phones, backed by an IT company
CloudLine is the phone side of NTQ, a Brisbane IT company that has looked after Queensland businesses since 2008. We look after your phones and the network they run on: hosted PBX, SIP trunking and business numbers, plus white-label voice for IT providers.
CloudLine at a glance
In telco and IT
18+ years
CloudLine launched
2023
Based in
Brendale, Brisbane QLD
Support hours
Mon–Fri 8am–5pm
Security
ISO 27001 certified
Platform
Our own softswitch & billing
Calls & numbers
Month to month
Backed by an IT company
Not just another phone vendor
Most phone companies look after the handset and their own cloud. The network and firewall in between are left to you, and that is where call quality and security problems start. CloudLine and NTQ are the same company, so our IT team looks after the whole path.
Firewall set up for voice
We can configure your firewall so calls connect cleanly, without opening your network up to the internet.
Clear calls start on the network
Choppy audio and dropped calls are usually network problems. We find and fix the cause, not just swap the handset.
ISO 27001 certified
CloudLine runs under the same certified information security management system as NTQ.
Works with your IT provider
Already have one? We will work with them. Don’t have one? NTQ can look after the rest.
Our story
We built the phone system our IT clients kept asking for
NTQ has looked after the networks, servers and cloud services of Queensland businesses since 2008. Phones kept coming up. Clients wanted one number that rang the office and their mobile, call queues that worked, and someone local to call when they didn’t.
So in 2023 we launched CloudLine. Because we come from IT, we set it up the way an IT team would: on business-grade networks, configured properly at the firewall, and supported by people who understand everything between the handset and the internet.
Today we run our own softswitch and billing platform, so call routing, numbers and invoices are handled by our team rather than passed to a wholesaler. CloudLine looks after businesses across Australia directly, and powers voice for IT providers who sell it under their own brand.
2008
NTQ starts looking after Brisbane businesses
2023
CloudLine launches
Today
Customers Australia-wide, plus white-label partners
For IT providers and MSPs
Yes, we’re an IT company too. Your clients stay yours.
We know that matters when you choose a voice partner, so here is how we work with partners.
- Our own platform: we run the softswitch and billing system ourselves, so there is no third-party platform between you and your clients.
- White label: your brand on the apps, portal and invoices. Your clients only ever see you, and we never contact them.
- Channel partner: we look after your client’s phone service and billing only, and they stay your client.
- No minimum spend, and porting your clients’ numbers in is free during onboarding.
How we work
What you can expect from us
Prices on the page
Plans and call rates are published, inc GST, so you can compare before you call us.
A local team answers
Support comes from our team in Brendale, Brisbane, Monday to Friday 8am to 5pm.
We do the switch
We port your numbers, set up your phones and test calls before you go live. Most businesses are live within a few business days.
No lock-in on calls and numbers
SIP trunks, calls and numbers are month to month. A Hosted PBX system licence is yearly, and we always quote it upfront.
Visit or call
A real office, a real team
CloudLine works from NTQ’s office in Brendale, on Brisbane’s north side. We look after businesses right across Australia, and you will always reach someone local.
Find us
Office
Unit 3, 38 Leonard Crescent, Brendale QLD 4500
Hours
Mon–Fri 8am–5pm
ABN
69 140 500 143
Talk to a local team about your phones
Tell us how your business takes calls and we’ll recommend the right setup.