SIP Trunk: Business
Key information
| Provider | CloudLine (Network Technologies Queensland Pty Ltd) |
|---|---|
| The offer | A SIP trunk connects your own phone system to the phone network over your internet connection. Each channel carries one call at a time, incoming or outgoing. You pay a fixed monthly fee for each channel. Local, national, Australian mobile and 13/1300/1345 calls are included, up to your monthly allowance. |
| Minimum monthly charge | $55.00 (one channel, no numbers) |
| Maximum monthly charge | No fixed maximum. Calls after your allowance, calls that aren’t included, and extra channels or numbers cost more. |
| Minimum term | None. Month to month. |
| If you cancel | No early termination fee. 30 days’ notice, and you pay for the service until the notice period ends, plus any calls not yet billed. |
| Setup fee | None |
| Allowance and fair use | Includes 1,500 minutes per channel per month. After that, standard Pay As You Go rates apply. Business is for normal business calling, not call centres, telemarketing or reselling. |
Important conditions
- You need your own compatible phone system (an IP PBX or VoIP gateway) and a business internet connection. Neither is included.
- No numbers are included. Each number is charged separately (see Extras).
- The service won’t work if your power, internet or phone system is down. This includes calls to 000, so keep another way to call 000, such as a mobile.
- Call quality depends on your internet connection and network equipment.
Pricing
| Monthly fee per channel | $55.00 ($50.00 ex GST) |
|---|---|
| 17 or more channels | 10% off every channel: $49.50 each ($45.00 ex GST) |
| Included calls | Local, national, Australian mobile and 13/1300/1345 calls, up to your allowance |
| Calls to 1800 numbers | Free |
| Emergency calls (000, 112 and 106) | Free |
| International and other calls | Not included. International, satellite and premium (19) numbers are charged at our current rates. Ask us for them before you call. |
Your monthly allowance
- Each Business channel adds 1,500 minutes a month. The minutes are shared across all Business channels on your account, so 4 channels give you 6,000 minutes to share.
- Only outgoing calls use the allowance. Incoming calls don’t.
- After the allowance is used, calls cost standard Pay As You Go rates: local and national calls 9.9c per call (untimed), calls to mobiles 14c a minute (billed per second), and 13/1300/1345 calls 27.5c per call.
- Unused minutes don’t carry over to the next month.
Fair use
Business is for normal business calling. It isn’t for call centres, telemarketing, auto-dialling or reselling. If your calling doesn’t fit normal business use, we’ll talk to you first. We may move those channels to Pay As You Go.
Usage examples
| A 2-minute call to an Australian mobile | Included in your allowance. After the allowance, 28c. |
|---|---|
| A 2-minute local or national call | Included in your allowance. After the allowance, 9.9c. |
| Sending an SMS | Not available on this plan. To send texts, add a CloudLine mobile number ($13.20 a month, 9.9c per text). |
| Data | Not included. This plan carries calls only. |
Extras you can add
| Local number (02, 03, 07, 08) | $2.20 a month ($2.00 ex GST). Setup free. Incoming calls included. |
|---|---|
| Number ranges | 10 numbers $16.50 a month. 100 numbers $72.60 a month. |
| 1300 / 1800 number | $16.50 / $22.00 a month. New number setup $88.00. Moving an existing one to us $60.50. Incoming calls 9.9c (1300) or 13.2c (1800) a minute, billed per second. |
| Moving your numbers to us | Your first port is free with this plan. After that, $27.50 for a single number. Complex ports are $132.00 to $440.00 depending on how many numbers. |
Billing, payments and changes
- We send you an invoice each month. Pay by card or bank transfer. Neither has a fee.
- You can add or remove channels, or switch between Pay As You Go and Business, from your next bill. You can have both plans on one account.
- To cancel, give us 30 days’ notice. There’s no early termination fee. You pay for the service until the notice period ends, plus any calls not yet billed.
Emergency calls
You can call 000 and 112 for free. We register your service address for emergency services, so tell us straight away if it changes.
Contact us
Customer service
1800 256 830 (1800 CLOUD)
support@cloudline.com.au
Monday to Friday, 8am to 5pm (AEST)
Post
CloudLine, Unit 3, 38 Leonard Crescent
Brendale QLD 4500
cloudline.com.au
Complaints
Call or email us first and we’ll try to fix it straight away. If we can’t, we’ll acknowledge your complaint within 2 working days and aim to resolve it within 15 working days.
If you’re not happy with how we handled it, you can contact the Telecommunications Industry Ombudsman (TIO). It’s free and independent: 1800 062 058, www.tio.com.au.
Read our Complaints Handling Process. Having trouble paying? See our Financial Hardship Policy.
Help with language or hearing
Interpreter: call TIS National on 131 450 and ask them to call us on 1800 256 830.
National Relay Service: if you’re deaf, or find it hard hearing or speaking, the NRS helpdesk is 1800 555 660 (www.accesshub.gov.au).
This is a summary only. Our full terms are in the CloudLine Master Services Agreement at cloudline.com.au/legals. All prices are in Australian dollars and include GST unless marked ex GST. Issued 19 October 2026.