Mobile number (calls and SMS)
Key information
| Provider | CloudLine (Network Technologies Queensland Pty Ltd) |
|---|---|
| The offer | A business mobile number (04) on the CloudLine network, with no SIM card. Calls ring your CloudLine phone system and the CloudLine app. Send and receive texts from the app, the web portal or email. |
| Minimum monthly charge | $13.20 (one mobile number, no texts or outgoing calls) |
| Maximum monthly charge | No fixed maximum. It depends on the texts you send and the calls you make. |
| Minimum term | None. Month to month. |
| If you cancel | No early termination fee. 30 days’ notice, and you pay for the service until the notice period ends, plus any charges not yet billed. To keep a number, move it to another provider before you cancel. |
| Setup fee | None |
Important conditions
- There’s no SIM card. The number works through the CloudLine app (using your own mobile data or wi-fi) and your CloudLine phone system.
- You need a CloudLine phone service (a SIP trunk or our hosted phone system) to make and receive calls. Outgoing calls are charged on that plan.
- Calls and texts won’t work if your power, internet or phone system is down.
- If you move an existing mobile number to us, your old SIM stops working. Check your old plan for any contract or handset payout first.
- Texts are for everyday two-way messages. Marketing texts must follow the Spam Act: get consent, say who you are, and offer a way to opt out.
Pricing
| Monthly fee | $13.20 ($12.00 ex GST) |
|---|---|
| Texts sent | 9.9c each for up to 160 characters (9c ex GST). Longer texts are charged per 153 characters. |
| Texts received, copies to email, web portal, email to SMS | Included |
| Incoming calls answered on CloudLine | Included |
| Outgoing calls, including calls forwarded to another phone | Charged on your CloudLine plan. On Pay As You Go: local and national calls 9.9c per call (untimed), calls to mobiles 14c a minute (billed per second), 13/1300/1345 calls 27.5c per call. On Business: included in your allowance, then Pay As You Go rates. |
| International calls and texts | International and premium (19) numbers are charged at our current rates. Ask us for them first. |
| Moving an existing mobile number to us | $27.50 once off ($25.00 ex GST) |
Usage examples
| Sending one text (up to 160 characters) | 9.9c |
|---|---|
| Sending one 300-character text | 19.8c (charged as 2 parts) |
| A 2-minute call to an Australian mobile | Pay As You Go: 28c. Business: included in your allowance, then 28c. |
| Data | Not included. The app uses your own mobile data or wi-fi. |
Billing, payments and changes
- We send you an invoice each month. Pay by card or bank transfer. Neither has a fee.
- To cancel, give us 30 days’ notice. There’s no early termination fee. You pay until the notice period ends, plus any charges not yet billed.
- To keep a number when you leave, ask your new provider to move it before you cancel with us.
Emergency calls
Calls to 000 and 112 are made through your CloudLine phone service and are free. They won’t work if your power, internet or phone system is down, so keep another way to call 000, such as a mobile.
Contact us
Customer service
1800 256 830 (1800 CLOUD)
support@cloudline.com.au
Monday to Friday, 8am to 5pm (AEST)
Post
CloudLine, Unit 3, 38 Leonard Crescent
Brendale QLD 4500
cloudline.com.au
Complaints
Call or email us first and we’ll try to fix it straight away. If we can’t, we’ll acknowledge your complaint within 2 working days and aim to resolve it within 15 working days.
If you’re not happy with how we handled it, you can contact the Telecommunications Industry Ombudsman (TIO). It’s free and independent: 1800 062 058, www.tio.com.au.
Read our Complaints Handling Process. Having trouble paying? See our Financial Hardship Policy.
Help with language or hearing
Interpreter: call TIS National on 131 450 and ask them to call us on 1800 256 830.
National Relay Service: if you’re deaf, or find it hard hearing or speaking, the NRS helpdesk is 1800 555 660 (www.accesshub.gov.au).
This is a summary only. Our full terms are in the CloudLine Master Services Agreement at cloudline.com.au/legals. All prices are in Australian dollars and include GST unless marked ex GST. Issued 19 October 2026.