3CX alternative
The fully managed 3CX alternative for Australian businesses
Stop juggling a licence, a server and a separate SIP provider. CloudLine hosts, updates and supports your whole phone system, your lines and your numbers, from our team in Brendale, QLD.
Not built on 3CX
Convert your 3CX settings
Hosted and updated by us
- Keep your existing numbers
- Re-use supported Yealink and Fanvil desk phones
- One Australian team for the system, lines and numbers
Plan your move from 3CX
Tell us about your current setup and we will map out the switch, with a written quote.
Pricing
Yearly system licence + calls
Hosting & updates
Done by us
Lines & numbers
Included from us
Your numbers
Keep them; we move them
Your 3CX settings
Converted by us
No payment online. We confirm your setup, then invoice you.
Why switch
A typical 3CX setup vs CloudLine Hosted PBX
3CX is a capable product. The difference is how the whole service is run, and who you call when something goes wrong.
| Typical self-managed 3CX | CloudLine Hosted PBX | |
|---|---|---|
| Hosting | A server or cloud instance run by you or your IT partner | We host it for you |
| Updates and patches | Scheduled and tested by you or your partner | Tested and rolled out by us |
| Licensing | Annual licence sized by simultaneous calls | Yearly licence sized by calls at once, with hosting, updates and support included |
| Phone lines and numbers | Bought from a separate SIP provider | Included from us |
| When something breaks | Your installer, then the vendor or the telco | One Australian team for everything |
| Network and firewall | Up to you | We can check and secure it for you |
Features
The features your team relies on, without the upkeep
Queues, menus, apps and reporting are all included, and we keep them running and up to date. See every Hosted PBX feature.
Queues and ring groups
Send calls to the right team and hold callers in a queue until someone is free.
Menus and business hours
Welcome greetings, “press 1 for sales” menus, opening hours and public holidays.
Apps on every device
Windows, Mac, iPhone, Android and web apps, all showing your business number.
Call recording and reports
Record calls, see who answered and track how your queues are going, live.
Website live chat
Answer website chats in the same app as your calls, and turn a chat into a call.
AI receptionist and transcription
An AI receptionist that answers 24/7, plus call transcripts and summaries.
Switching
Moving off 3CX in four steps
Step 1
Share your setup
Send us a backup of your 3CX system, plus your numbers and desk phone models.
Step 2
We convert it to CloudLine
We convert your 3CX settings, such as extensions and call routing, into CloudLine, then check and tidy everything up with you.
Step 3
We port your numbers
We lodge the paperwork and time the cut-over with you. Keep your current service running until the port completes.
Step 4
Phones, apps and go live
Supported desk phones are re-provisioned, your team installs the apps, and we test every route.
Before your 3CX licence or hosting ends, export anything you need to keep, such as call recordings, voicemail and call history. These don’t carry across automatically.
Keeping 3CX?
Happy with your system? Just upgrade the lines
If your 3CX system works well and you mainly want better lines, you don’t have to replace it. Our SIP trunks connect to most SIP-compatible phone systems. Tell us your system and version and we’ll confirm.
FAQ
Switching from 3CX: your questions
Want the longer version? Read our guide, what to compare before you switch, or call 1800 256 830.
Is CloudLine affiliated with 3CX?
No. CloudLine is an independent Australian provider, and our hosted phone system is not built on 3CX. We name 3CX only to explain how we compare.
Can you convert my 3CX settings?
Yes. Send us a backup of your 3CX system and we convert your settings, such as extensions and call routing, into CloudLine. We then check everything with you before you go live.
Can I keep my phone numbers?
Yes. Landline, 1300 and 1800 numbers can almost always be ported. We handle the paperwork and time the cut-over with you. Keep your current service active until the port completes, because cancelling early can mean losing a number. See how number porting works.
Will my desk phones work?
Many Yealink and Fanvil phones used with 3CX can be re-provisioned for our system. Send us your models and we will check before you buy anything new. You can also use the desktop, mobile and web apps with no desk phone at all.
How long does a switch take?
Setting up your new system usually takes a few business days. Most of the time goes into preparation and the number port. A single number is usually the quickest to move, and larger or complex ports take longer. Once we know your numbers, we will give you a plan with dates.
How is the pricing different?
Your phone system is a yearly licence, sized by how many calls you need at once and paid upfront. Hosting, updates and support are included, and your calls and numbers come from us month to month, so there’s no separate SIP provider to manage. We quote it for your setup. See Hosted PBX for what’s included.
Is there a lock-in contract?
Calls and numbers are month to month, with no lock-in contract. The phone system licence is paid yearly in advance and renews each year. If it isn’t renewed in time, the phone system stops working until it’s renewed.
What happens to my call recordings and voicemail?
Export them before your 3CX licence or hosting ends. Recordings, voicemail and call history don’t move across automatically, so keep a copy of anything you need for records or compliance.
Related
Ready to move off 3CX?
Tell us about your current setup and we will map out the switch, with a written quote.
3CX is a trademark of its owner. CloudLine is not affiliated with, endorsed by or sponsored by 3CX.