Copyright 2012-2025 © CloudLine. All Rights Reserved.
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A hosted PBX (private branch exchange) is a cloud-based system managed by a remote service provider, such as CloudLine. PBX solutions rely on an internet connection to route and forward calls or record voice mail. It’ll even integrate auto-attendants to streamline customer calls. Users can place and receive calls via their existing IP phones, softphone extensions, or mobile applications
Traditional PBX is located at a business’ server or technology room. It uses physical telephone networks to receive and transfer calls to legacy landlines. A hosted PBX in the cloud uses voice over IP (VoIP) technology to connect calls to assigned users. A virtual PBX offers more advanced features than traditional telephone networks, such as call queuing and auto receptionists.
Hosted PBX uses an internet router and remote VoIP technology to connect calls and transfer voice traffic. A selected internet telephone service provider (ITSP) provides and maintains your PBX. When combined with a SIP trunk, callers can connect via the public switched telephone network (PSTN).
Hosted PBX systems are exclusive to businesses, giving them greater control over their expenses and security. Companies can benefit from considerable cost savings, as all calls transferred over the Internet are free. Remotely hosted PBX systems eliminate the need for large-scale on-site maintenance, which reduces business continuity risks. Cloud VoIP technology also facilitates communication from any location.
Although a traditional PBX effectively transfers voice calls, its capabilities are limited compared to voice over IP or VoIP. Unlike VoIP, physical PBX relies on the availability of the end-user and does not facilitate other forms of communication. VoIP technology enables end-users to forward, cue, and re-direct calls, improving internal communication and customer satisfaction. Similarly, it’s compatible with IP phones, mobile devices, and computer integrations.
Quality IT support can be inexpensive. CLOUDLINE truly believes that any law specialists deserve high-functioning technology to deliver critical societal services. Our core value, cost-efficiency, allows us to offer expert services at an affordable price.
From a law firm’s perspective, operational IT support allows you to privatise your client’s data, conduct sufficient research, communicate with others and store large quantities of information. Enlisting the service of CLOUDLINE will help you modernise and stabilise your existing IT infrastructure. You can access CLOUDLINE from any remote location around Australia. Brisbane-based firms can schedule on-site visits.
Technology in the legal sector refers to specialised software and cyber security measures instead of electronic devices and hardware. Law firms utilise large data systems, word processors, public and private cloud service providers, telecommunications and private cloud service providers. CLOUDLINE specialises in but is not limited to, Actionstep, Filepro and Leap.
We’ve built our impressive background working with legal practices on providing reliable network administration and time-effective data recovery. We’ll set recovery point objectives to prevent data loss and calculate recovery time objectives during a time of need. At CLOUDLINE, we also work on dependable cyber security measures because we understand the severity of the information with which law firms work.
Managed IT support services for law firms concentrates on backup and recovery, which is critical for business growth. Our approach is to implement solutions with longevity, preventing law firms from ongoing expenses. At CLOUDLINE, we prioritise computer performance optimisation, network maintenance and cyber security.
Yes we are able to take your existing phone number or range of numbers from your current carrier and move it directly to our network. This process is called Number Porting.
A common misconception is that VoIP calls are free as they are on the internet. In some cases, VoIP calls can be free in-fact we offer free calls from CloudLine to CloudLine customers.
The short answer however is no, VoIP calls are not free.
Small businesses, remote workers, and large enterprises can benefit from SIP trunking. Companies satisfied with their existing PBX system looking to scale can do so easily with VoIP technology and cloud features. SIP trunking services can also benefit managed service providers that don’t currently offer it as a service. These entities can purchase and resell SIP trunking services to give clients a better experience.
SIP trunking and hosted PBX systems are two separate components. SIP trunking connects VoIP services to a PTSN, enabling businesses to keep their physical PBX. Firms with a hosted PBX don’t need physical connective equipment, as it’s managed by a service provider, like CloudLine, remotely via the cloud.
SIP trunking allows businesses to offer more comprehensive internal and external communications, enabling them to scale. It lets them take a higher volume of customer calls with call routing and auto attendant assistance. These features filter calls by topic and department and provide automated answers to general questions, saving businesses time. Companies also benefit from considerable cost savings, as they don’t need extra physical equipment.
Session initiation protocol (SIP) uses a business’ IP network to connect a business’ public switched telephone network (PSTN) so they can continue using traditional phone lines and integrate internet communications. These methods include voicemail, video conferencing, instant messaging, and screen sharing for a more personable experience.
After you sign up online, you’ll customise your portal to align with your brand identity (colours, logos, domain settings, etc.). Then, create your service offerings – Hosted PBX, SIP trunks, or bundled solutions – and set the pricing. Once configured, you can start adding customers. They see only your name on invoices, portals, and support interactions, while CloudLine powers the infrastructure from behind the scenes.
Virtually any organization seeking reliable telephony can benefit, from small home offices to large-scale corporations. Our Hosted PBX is feature-rich yet scalable, which means you can tailor packages to meet various requirements – like multi-level auto-attendants, call recording for compliance, or remote workforce management.
White labelling means you enjoy full ownership of your client relationships. Customers recognise you as their communications provider, which cultivates loyalty and repeat business. Moreover, with minimal start-up investment, you avoid the risk and expense of building your own platform from scratch.
CloudLine offers an integrated, automated billing system that issues invoices and processes payments under your brand. Charges go straight to your account, which gives you a streamlined, hands-off approach to financial management. If you prefer a different payment gateway or method, we can often accommodate custom integrations.
Never. One of the key benefits of our White Label Reseller model is that CloudLine remains invisible to your end users. You have full ownership of support, billing, and client engagement. If complex support issues arise, we serve as your escalation point and are always behind the scenes.
Copyright 2012-2025 © CloudLine. All Rights Reserved.
We Accept: